Delivery, Returns & Refunds Policy

For more information about deliveries, failure to collect, returns, and refunds please see the sections below.

Delivery Timeframes

When you purchase from our online store, after payment has been processed, you will be sent a notification confirming your order details.

Please provide a current active email address to ensure that we can provide information in relation to your purchase. By providing a contact phone number, the freight and logistics person can contact you if they have questions about locating your premises.

Detox and Cure will exercise due care in supplying you with the item(s) that you purchase from our website in a timely fashion.

Cut off time for orders is 3 pm Brisbane Time (Australia). Orders received before this time will be dispatched on the day. Any orders received after this time will be dispatched the following business day. The current date and time for where we are is:

Amendments or cancellation of orders will need to be communicated to us prior to dispatch. Cancelled order emails will be sent to customers once the order has been updated.

Note: Australia Post are closed on Sundays and Public Holidays.

Products are shipped domestically in Australia and Internationally. Postage service providers may change from time to time.

Shipping of Physical Products

Shipping costs are calculated based on product weight, size and the post / zip code, as calculated by Australia Post.

We endeavor to get items out as quickly as possible. Physical products will be packaged and dispatched to the Postal service provider within 72 hours (allowing for weekends and public holidays) or on the next business day.

After the products are dispatched, you will be send an email with your tracking details and a link with your Tracking number so that you can refer to it whenever you want to. All consignments are shipped with tracking numbers.

We reserve the right to nominate carriers for parcels and will opt to use the carriers that we have identified provide the best service for the needs. Carriers are not limited to the domestic postal services and may include courier companies.

If you do not hear from us within 72 hours or 3 business days of purchasing your product(s), please contact us.

Domestic shipping and handling may take between 5 and 7 business days.

International shipping and handling may take between 10 and 15 business days.

Please Note: Delivery timeframes may vary due to circumstances outside of our control. Refer to the Australia Post website for further clarification.

Failure to Collect Parcels

In the event that your parcel is delivered to a collection point, the postal service or courier will have a limited time that they will hold your delivery for. In the event that you fail to collect your parcel within the specified timeframe, and your parcel is marked as “Return to Sender” by the postal service or courier, we will not be responsible for covering the costs of sending this back out to you.

If you do miss a collection window and require redelivery, please contact us to make arrangements.

Payment for redelivery are made through us raising a Shipping Only invoice and sending this to you via email.

Once your order is scanned and confirmed as being sent back to us, we will arrange to send out a replacement.

Inability to Deliver Parcels

In the event that your parcel is unable to be delivered due to providing an incorrect or incomplete postal address, we will not be responsible for covering the cost of attempting redelivery of your order.

Where your parcel is delivered to an incorrect address which has been provided to us by you we will assume no responsibility for lost or stolen orders.

Please make sure that your shipping details are complete and accurate, including any Unit or Apartment numbers.

Including an accurate telephone number and email address during the checkout process helps us in connecting you to the postal service provider or courier in the interests of getting your order to you. If you provide incorrect information here, the postal service provider and courier will not be able to make contact with you should they need to. We accept no responsibility for their inability to contact you if incorrect contact details have been provided by you.

If your delivery is marked as “Return to Sender” we will reach out to you via email or telephone to advise of the situation. If you are made aware of this before we reach out to you, please contact us to advise and make arrangements.

Payment for redelivery are made through us raising a Shipping Only invoice and sending this to you via email.

Once your order is scanned and confirmed as being sent back to us, we will arrange to send out a replacement.

Coronavirus (Covid-19)

The Coronavirus (Covid-19) has impacted a number of product and service providers globally and the postal service is no exception. Many postal service providers are experiencing significant delays due to the global impact of Coronavirus. For more information, please refer to this article about the Coronavirus impacts.

Unfortunately, due to the global impact of Coronavirus, in some circumstances, shipping timeframes have more than doubled. In some cases international flights have been cancelled. As a result, the postal services have not been able to arrange alternative distribution channels to some countries. Please refer to the Australia Post website to identify which locations have been affected.

If we can find an alternative postal service provider we will fulfill your order accordingly. In the event that we cannot post products to your country, we be in contact with you and issue a refund for goods, postage and handling.

Detox and Cure does not accept liability for indirect damages or loss that may arise due to any failures related to the postal service.

Virtual or Downloadable Products

Upon the payment receipt of your purchase of virtual or downloadable product(s), you will be:

  • automatically prompted to begin downloading your product; or
  • sent an email with instruction about how to complete your download(s).

Completion of your download indicates the complete delivery to you of the virtual or downloadable product(s) that you have purchased.

Receipt of an email from us with instruction on how to download your virtual or downloadable product(s) will indicates the complete delivery of your purchase.

If you do not find an email from us in your inbox, please check your junk and spam.

In the event that you have been unable to download your virtual or downloadable product(s) or do not receive an email from us with the instruction on how to download your virtual or downloadable product(s), you must contact us within 7 days. If you do not contact us within 7 days of purchase, we will indicate to us that the delivery receipt of your purchase is complete.

Refund Policy

Various bodies are in place in jurisdictions to help you mediate a situation where you believe that their help is needed. These include:

Detox and Cure do not offer a refund for change of mind. We cannot accept a request for refund on opened items. Postage costs are non-refundable. Return postage costs are the responsibility of the Buyer.

Refund Request

We carefully check all products prior to dispatch. Upon receipt of your product, please check your items and contact us immediately if there are any faults.

In the event that there is a major problem with the item(s) purchased, customers are entitled to a replacement or refund of the faulty product (excluding shipping and handling).

Please Contact us to report the fault, and request a refund. We will endeavour to respond to your request within 72 hours or on the next business day.

The product must be returned to Detox and Cure within 30 days of the authorisation of the refund request. Customers are responsible for the costs of return shipping.

Please DO NOT send your products back to the Detox and Cure without an authorisation to return. This will not be accepted and we reserve the right to refuse returns without prior authorisation.

Products can be returned to:

Detox and Cure
P.O. Box 632,
Redbank Plains 4301,
Queensland, Australia

Please ensure that you clearly label the parcel with the purchasers details and return authorisation reference details.

  • From: Customer Name
  • Return authorisation number
  • Transaction number
  • Address and contact number

On receipt of the returned product(s), the item(s) will be checked, and refund will be processed accordingly. The customer will receive an email confirming that your order has been refunded.

Refunds may take up to 5 business days from refund authorisation to be deposited into the customers bank account.

For other enquiries you can contact us on info@detoxandcure.com.